Refund policy

We have a 7 day return policy, which means you have 7 days to receive your item for return.

To qualify for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at xixijewelry2008@gmail.com or WA+86 13688138721 to negotiate a deal. Please note that returns need to be sent to the following address :[Chang 'an Town, Dongguan City, Guangdong Province, China]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items not requested for return will not be accepted.

If you have any questions about returns, you can contact us at xixijewelry2008@gmail.com.

 

 

Damages and issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the problem and get it right.

 

Exceptional/non-returnable items
Certain types of goods cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of dangerous goods, flammable liquids or gases. If you have questions or concerns about your particular project, please contact us.

Unfortunately, we cannot accept returns for sales items or gift cards.

 

communication
The quickest way to make sure you get what you want is to return what you already have, and once the return is accepted, buy something new separately. If you meet the customs, please actively communicate with me about the customs clearance fee, etc., and we have the right to explain everything

refund
Once we have received and reviewed your return, we will notify you and let you know if you approve the refund. If approved, you will be automatically refunded with the original payment method within 10 working days. Keep in mind that your bank or credit card company may also take some time to process and mail a refund.
If it has taken more than 15 business days after we have approved your return, please contact us at xixijewelry2008@gmail.com.